Submission topics include, but are not limited to:
- User studies of IT infrastructure management in context, exposing user needs, pain points, work practices, and examples of both successful and unsuccessful work.
- Design – approaches to bring about improved, human-centered IT systems.
- Experience reports by practitioners and researchers.
- Case studies on specific aspects of IT management.
- Experimental studies on the usage of new or existing IT systems.
- Tools and techniques for improved administration, e.g., visualizations of system behavior, or collaborative interfaces.
- Automation approaches to reduce administration workload or improve productivity.
- Computer supported cooperative work – how do those who manage an organization’s IT interact with the users they support, their technical community, and other stakeholders?
- Organizational knowledge – how can shared knowledge improve IT management.
- Processes and practices – examples of best practices and improved processes in IT management.
- New technologies – how will the changing technological landscape (e.g., cloud computing, pervasive mobile devices, etc.) affect IT management?
- IT beyond the enterprise – what are the implications now that we’re doing backups, network configuration, etc. in the home?