8:45 – 9:00 Opening remarks
9:00 – 10:00 Keynote: “Bringing HCI to the Federal Government”; Marti A. Hearst, School of Information, UC Berkeley
The current administration is transforming the way that U.S. federal agencies design and build information technology. One pillar of this plan is a new “customer”-centric focus. This talk will describe why it is difficult to bring modern IT practices to the federal government and what has happened in the last two years to help improve this situation, with a focus on the infusion of usability techniques. The talk will also describe how HCI researchers and practitioners can do their part to help.
10:00 – 10:30 Break
10:30 – 12:00 Papers #1 (new, 30 minutes each)
Understanding and improving the Diagnostic Workflow of MapReduce Users
Jason D. Campbell (Intel Labs Pittsburgh), Arun Balachandran Ganesan, Ben Gotow, Soila P. Kavulya, James Mulholland, Priya Narasimhan, Sriram Ramasubramanian, Mark Shuster (Carnegie Mellon University), and Jiaqi Tan (DSO National Laboratories, Singapore)
Description and Application of Core Cloud User Roles
Terry Bleizeffer, Jeffrey Calcaterra, Deepa Nair, Randy Rendahl, Birgit Schmidt-Wesche, and Peter Sohn (IBM)
Information Needs of System Administrators in Information Technology Service Factories
Cleidson de Souza, Claudio S. Pinhanez, Victor F. Cavalcante (IBM Research Brazil)
12:00 – 1:00 Lunch (provided)
1:00 - 1:30 Poster session
Evaluation of competing media spaces and communication tools for remote collaboration
Alvaro Iglesias de Ussel (University of Bonn), Thennarasu Krishnasamy (RWTH Aachen University, Venugopal Raju (RWTH Aachen University, Wolfgang Gräther (Fraunhofer Institute for Applied Information Technology (FIT))
IT Storage Capacity Management: Field Research and Software Design Principles
Lance Bloom (Hewlett Packard)
A service-oriented, user-centered approach to Business Process Management (BPM) in a university setting
Ryan Dellolio (The George Washington University)
Managing Embedded Linux Clusters with USBnet
Rebecca Greene (MIT), Ben Horkley (MIT), Kurt L. Keville (MIT)
Looking at Collaborative Problem Solving in IT
Mark Podlaseck (IBM), Hani Jamjoom (IBM), Renata Daniela De Sousa Weiler (IBM)
Visual Analytics for System Administrators: A research agenda
Kirstie Hawkey (Dalhousie University)
1:30 – 2:30 Invited paper and discussion
What a webserver can learn from a zebra and what we learned in the process
Johan Finstadsveen and Kyrre Begnum (University of Oslo, Oslo and Akershus University)
2:30 – 3:00 Break
3:00 – 4:30 Papers #2 (new + previously published, 30 minutes each)
Heuristics for Evaluating IT Security Management Tools
Pooya Jaferian, Kirstie Hawkey, Andreas Sotirakopoulos, Maria Velez-Rojas, Konstantin Beznosov, In Proceedings of the 7th Symposium on Usable Privacy and Security (SOUPS ’11), Pittsburgh, PA, 2011. http://cups.cs.cmu.edu/soups/2011/proceedings/a7_Jaferian.pdf
Third-Party Apps on Facebook: Privacy and the Illusion of Control
Na Wang, Heng Xu, and Jens Grossklags (Pennsylvania State University)
The Margrave Tool for Firewall Analysis
Timothy Nelson, Christopher Barratt, Daniel J. Dougherty, Kathi Fisler, Shriram Krishnamurthi. In Proceedings of the 24th USENIX Large Installation System Administration Conference, 2010. http://web.cs.wpi.edu/~tn/publications/lisa10-margrave-final.pdf
4:30 – 4:45 Break
4:45 – 5:45 The Future of CHIMIT (discussion)
7:00 – ?:?? Dinner (provided, location TBD)